Settling in after a long session

Your Money and Minutes at Viperspin Casino, Held to Your Rules

Only play from 18+, and every account at Viperspin Casino carries the same tools: deposit and loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a deposit limit

MGA LicensedOperating under license MGA/B2C/232/2013 since 2013

Four facts first

Age, licence, helpline and who to ask

Four lines that answer the questions players ask before touching a single setting.

Minimum age18+

Licensed byMalta Gaming Authority, MGA/B2C/232/2013

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Backing you up

Before a losing run decides for you, the account already has brakes

Worth opening when you notice play has crept past what you meant to spend.

Set it before you deposit

Caps how much can move from your balance into play. Switch it on before your first deposit of the week, when you want the number fixed in advance.

A ceiling on losses

Stops further play once your losses in a session reach the ceiling you chose. Turn it on if a bad run has ever pulled you past your plan.

From lost track to in the know

Flags how long you have been playing, so the session length stays a choice rather than a surprise. Switch it on whenever you sit down without a clock in view.

A break you choose

Steps you out of the account for a break you decide in advance. Choose it when you want distance from play without closing anything down.

A firm block, held in your account

Blocks your access to this casino for a period you pick, and it is held in your account rather than on any national list. Use it when a pause will not be enough.

Getting the cap in place

The two minutes before your next session

A few minutes of your time leaves you with a limit you chose, not one the table chose.

Your details, confirmed

Sign in with your email address and password, then open your profile. Check that the verification for your identity and age has gone through, since settings rest on that.

Where the tools live

Find the responsible gambling area inside your profile, where the limits and the pause tools sit together. Take a moment to see which of them your account already shows.

Money in, money out, or minutes

Decide whether money or time needs the cap: deposit limits control what goes in, loss limits control what goes out, and reminders track the clock. Pick the one that matches the worry you came with.

Confirming it took

Save your choice and look again at the screen to confirm the new figure is displayed. If it is not there, raise it with support before you play.

A Short Break Against Months Away

Closed for Now, Open Later. A time-out closes your account for a short stretch you choose, from hours to days. Start it in the responsible gambling area of your account settings; deposits and play stop until it ends.

Can It Be Undone Early? Self-exclusion locks you out of the account for a long period, up to two years, and it is not undone early. Set it in your account; the block covers every platform this operator runs.

Block It in Your Account. This country has no national self-exclusion register, so the account is where you exclude yourself. Use the responsible gambling settings, then talk to the helpline if you want support alongside the block.

Getting Support

Before It Gets Worse, Not After

We keep these contacts beside our own support channels, since a chat line is not counselling.

Gambling Helpline Aotearoa

Call the Gambling Helpline Aotearoa at any hour, any day, for free and confidential talk with someone who understands gambling harm; family members can ring too. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation offers free counselling, peer and cultural support through 18 clinics nationwide, and its team will talk with relatives as readily as with players. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is a Health New Zealand information site: it names the signs of harm, gives practical tips and points families to local support. safergambling.org.nz

Has It Stopped Being Fun?

Catching these early keeps a costly habit from becoming your routine. Set a deposit limit or a pause the moment you recognise yourself here; both are quick to switch on and neither needs an explanation to anyone.

Read down and see which of these you recognise from the last few weeks.

Spending money set aside for bills
Chasing a loss with a bigger deposit
Hiding your play from people at home
Borrowing to keep the account topped up
Promising to stop, then logging straight back in
Losing track of time in a session
Playing to fix a bad mood, not for fun

When you ask us

Limits, Breaks and Asking for Help

Six plain answers on limits, pauses, exclusion and where to get support.

Can I end a self-exclusion early once I have started it?+

No. The exclusion stays in place for the whole period you chose, and it cannot be lifted before that period runs out. Treat the length as a commitment you make to yourself, because the setting is built to hold.

What changes in my account during a cooling-off period?+

Everything in your account stops for the period you picked: no deposits, no games and no fresh offers landing in front of you. Your balance and history stay put, and play is possible again once that period has run its course.

Who can advise a relative of mine who gambles too much?+

Ring Gambling Helpline Aotearoa and speak for them: the line takes calls from family members as well as players, around the clock and free of charge. Problem Gambling Foundation also offers free counselling and cultural support for whānau.

How do I close my account permanently instead of pausing it?+

Send one message from your registered address to [email protected] and ask for the account to be closed for good. Our team is on hand at any hour and can also arrange a self-exclusion at the same time if you want a longer bar.

Does the exclusion I set here block me at other casinos too?+

No. New Zealand has no national self-exclusion register, so what you set at Viperspin Casino applies to this account only. If other sites are part of the problem, you would need to arrange a separate exclusion with each of them.

Where do I raise a deposit limit that I set before?+

Go back to the responsible gambling area of your account, where every limit you have set is listed and can be adjusted. A cap on money going in helps most when it sits at what you are happy to spend in a week, not at what you hope to win.