Answers in minutes, not days

Need to contact Viperspin Casino about your account?

Reach live chat, e-mail or phone support 24 hours a day, 7 days a week.

Contact support Licensed by Malta Gaming Authority

Paid out today

360,905 NZ$

6,991 Players in the den

MGA LicensedOperating under license MGA/B2C/232/2013 since 2013

Swift withdrawalAverage payout processed in 4 minutes

Bank-grade security256-bit TLS encryption protecting every transaction

Pick your fastest route

Three live support channels

Pick the channel that fits your question and know what to expect.

Your question cannot wait

Start live chat for account, bonus or login questions and get a reply in about 2 minutes, any hour of the day or night.

Start chat

You need it in writing

Write to [email protected] for details you need in writing, such as statements or bonus terms; answers land in about 2 hours.

Write to us

Call the support line

Call +64 9 108 7928 in NZST for payment or verification problems that need talking through; someone picks up in about 3 minutes.

Call now

Built for New Zealand

New Zealand hours, not overseas office hours

This settles who answers, when, in which language, and who supervises them.

Reaching us

New Zealand phone+64 9 108 7928

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/232/2013

Getting help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Viperspin Casino details that skip a second question

Line these up first so the first reply can already solve the problem.

Your registered e-mail address
Account number or username
Screenshots of the error or page
Payment method and last four digits
Exact date and time of the issue

Full story

Skip the wrong queue

Which address should you use?

This removes the worry that your message sits with the wrong team for days.

Your account

General support and questions[email protected]

Verification, documents and KYC[email protected]

Money matters

Deposits, withdrawals and payments[email protected]

Other requests

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Checking the paperwork

You want to know who is holding your money

Every Viperspin Casino account sits with one named company and one named regulator, listed here in full.

Company

Legal nameViperspin Casino Ltd.

Company numberC-50602 (Malta)

Registered addressTriq il-Kbira, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/232/2013

Written contact

Support e-mail[email protected]

Waiting for an answer

Live answers at any hour, timed honestly

No hour of the day leaves a New Zealand player without a working channel on this page.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 108 7928

Phone wait3 minutes

Short answers

What should you expect from support?

Read this when a support reply has left you with a follow-up question at midnight.

trustWhy is support not answering in my language?+

Agents reply in English, German, Finnish and Norwegian. New Zealand players get English by default, so you never wait on a translation. Ask in your own language where you can and the reply will come back in that one of the four.

trustWhat if I no longer want an account here?+

Say so in live chat and the team will close it for you. Use the same route if you want a break rather than a permanent exit, since a cooling-off period or self-exclusion keeps your balance safer than leaving an idle account open.

trustWhy must I ask for a copy of my data?+

Privacy requests go to [email protected], where the team handles access and deletion under the Malta Gaming Authority rules it operates. State whether you want a copy or erasure, and expect a reply once identity is confirmed.

trustWhere do I take a complaint that support cannot settle?+

Escalate to [email protected] once a chat agent or [email protected] has had a fair chance to fix it. Should that still fail, the Malta Gaming Authority, which licenses Viperspin Casino under MGA/B2C/232/2013, is the next step.

trustHow long will my documents take to check?+

Allow up to twenty-five hours for a first review of photo identification, proof of address and a payment card image. Most clear sooner, and sending sharp, uncropped files through [email protected] avoids a second round.

trustCan I get help without sending my password?+

Yes, and you should never send one. Quote your account email or player number instead, because no agent needs your password to open a record, and anyone asking for it is not the Viperspin Casino team.

Escalation route

From support to the Malta Gaming Authority

This ladder tells you exactly where an unresolved complaint goes and who to approach if talk stalls.

Write to support first

Send the problem to [email protected] with your account email, dates and screenshots. No agent will ever ask for your password, so keep it out of every message.

Sitting on an open ticket

Allow two hours for the written reply, then answer the questions asked instead of opening a new thread. Quoting your earlier reference keeps one record of the whole case.

A manager takes a look

Ask the agent to pass the case to a manager when the reply does not settle it. A senior reviewer goes back over the decision and answers you in writing.

Do you have to wait long?

If the manager's answer still fails you, send the full correspondence to the Malta Gaming Authority as the licensing regulator. Keep every reply you received, because the review needs the whole trail.